Refund policy
15-Day Return Policy (Worldwide)
We offer a 15-day return policy for orders shipped worldwide. This means you have 15 days from the date of delivery to request a return.
To be eligible for a return, your item must:
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Be unused and unworn
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Be in its original packaging
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Be in the same condition as received
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Include proof of purchase
For hygiene and safety reasons, items that show signs of use, wear, washing, or damage are not eligible for return.
To start a return, contact us at:
movexfit@use.startmail.com
Returns must be authorized before being sent back. Items returned without prior authorization will not be accepted.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
European Union – 14 Day Right of Withdrawal
If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of delivery without providing a reason.
To exercise this right, you must notify us within 14 days of receiving the item.
Returned items must be unused, in original packaging, and in resalable condition.
Return shipping costs are the responsibility of the customer unless otherwise required by local law.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery so we can evaluate and resolve the issue.
We may request photo evidence before approving a replacement or refund.
Non-Returnable Items
The following items cannot be returned:
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Used or worn items
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Items damaged by misuse
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Sale or discounted items
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Gift cards
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Custom or personalized products
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method within 10 business days. Processing time may vary depending on your bank or payment provider.
Original shipping fees are non-refundable unless required by law.